Challenges MSPs can resolve using customer Self-Service
The end goal of MSPs is to make sure the customers can easily buy, consume, and pay for their products and services in a personalised and customised manner. But with increased competition and constant changes in products and pricing, it becomes a daunting task to meet the evolving customer demands.
Find out how customer self-service can help you navigate through these challenges
Keep up with the subscription-based economy
Most SaaS companies have moved from traditional licensing models to subscription-based provisioning. Purchasing a self-service portal designed to manage subscriptions is always a good beginning. A self-service portal can enable your customers to renew, upgrade, cancel, and make changes to their services in their own time. At the same time, your new solution centrally logs and calculates the activities in the background.
Manage multiple billing methods
Though consumption-based billing is soaring in popularity, many MSPs struggle to support this billing model because of its inherent complexity. A self-service portal with built-in automation to manage various pricing models can give you a distinct competitive advantage. Solutions like Cloudmore can set up billing automation with any partner portal and provide real-time billing reports with detailed usage breakdowns.
Give better transparency to customers
Customers should never be in the dark about their consumption and expenditure. A self-service portal provides healthy transparency into pricing and billing and allows better collaboration with their CSPs. Cloudmore’s self-service gives a clear view of the historical, monthly, and ongoing spending, enabling customers to analyse their costs against budgets.
Standardise services for your customers
The challenge for MSPs is to standardise their offerings and deliver a centralised inventory of services so that teams don’t waste time scurrying between customers and suppliers to custom-define solutions. Cloudmore’s self-service portal provides access to an e-store through which customers can purchase the services they need from their CSPs. By offering this type of access to the customers, there is no ambiguity around what solutions the MSP provides.
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