"The majority of workplace services will simply be purchased off the shelf without any human interaction from the supplier’s sales or delivery team: self-provisioning replacing the traditional lengthy and costly Procurement”
This document, produced by Fujitsu is an interesting insight on the workplace in 6 years time. Not sure I agree with the one device prediction but I do agree with the comments around the change in the way IT procurement will happen. Cloud Aggregation will change everything, with an emphasis on business value driven by high levels of automation, user choosers will painlessly select the cloud applications they need at any time, available of course, on any of their multiple devices! Worth a quick read.