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Microsoft Customer Agreement Acceptance

Jan 10, 2020 3:10:49 PM
Starting February 1, 2020, confirmation of the Microsoft Customer Agreement acceptance will be required to make new orders for any CSP offers in all regions under Microsoft Public Cloud. From that date, CSP partners will not be able to make new purchases including changing number of seats and the renewal of existing licenses without the acceptance of the Microsoft Customer Agreement from the customer.
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You can now accept the Microsoft Customer agreement in Cloudmore on behalf of your customer, or your customer can accept this themselves in Cloudmore.
Note: If the MCA has not been accepted, Cloudmore will prompt the user to accept the agreement before they are able to access the subscription page to add or manage subscriptions. 
 
 
Follow the steps below
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Broker Acceptance of the MCA Agreement on behalf of customers
 
Navigate to the Cloud Service Broker menu > Click on My Services and select Microsoft O365 CSP Direct.
 
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Next click on Microsoft Customer Agreement
 
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You will see a list of your Microsoft tenants. To accept the agreement on behalf of your customer click on Actions > Edit 
 
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The Microsoft Customer Agreement acceptance form will appear. Complete the form and click Update. This will automatically accept the MCA agreement in the Microsoft Partner Center, enabling you to continue managing O365 subscriptions on behalf of your customer.
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Customer acceptance of the MCA agreement in Cloudmore

Navigate to the Organisation menu. Click on My Services > Microsoft O365 CSP Direct > Subscriptions

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The MCA acceptance form will appear. Complete the form and click Update. This will automatically accept the MCA agreement in the Microsoft Partner Center, enabling  the user to continue to managing their O356 subscriptions.
 
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Review which organizations have accepted the agreement

 
Navigate to the Cloud Service Broker menu. Click on My Services and select Microsoft O365 CSP Direct.
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Next click on Microsoft Customer Agreement
 
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You will see a list of your Microsoft tenants. To check if your customer has already signed the agreement  click on Actions > Edit 
 
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If your customer has already accepted the agreement the screen below will appear
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If your customer has not accepted the agreement the screen below will appear
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Prompt your customers to accept the MCA Agreement
 
We suggest that you provide your customers with guidance on how they can quickly accept the MCA agreement in Cloudmore before the deadline by advising them to follow the steps below
 
1.  Log into Cloudmore
2.  Click on the URL here. This takes the user directly to the MCA acceptance form - https://www.cloudmore.com/organization/services/office1Tier/cspcustomeragreement.aspx Note that the user must be logged into the platform for this to work. The form won't appear if it has already been completed. 
3.  Complete the form and click on Update. This will automatically sign the MCA agreement in the Partner Center.
End of Guide
 

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