Virtual IT is a fast-growing, London- headquartered, IT services and support company with an annual turnover of over £8 million. The company predominantly works with small and medium size businesses to provide managed services, IT infrastructure and integration, business software solutions and business consulting. Virtual IT is a Direct Cloud Solution Provider (CSP).
Virtual IT approached Cloudmore with two main challenges, centered around billing and customer self-service.
Virtual IT’s sales and finance teams had to painstakingly convert Excel files from Microsoft into something billable for clients. Also on the wish-list, was the prospect of setting up a customer portal for Virtual IT clients.
However, Aztek had two distinct challenges it wanted to address; (1.) its relatively low reseller margins and, (2.), Microsoft’s raised CSP Direct program requirements. In order to improve performance and maximize sales, Aztek decided that it would need to (in as much as possible) automate its end-to-end business processes.
The Cloudmore platform enables direct CSP partners to meet Microsoft’s newest requirements; namely 24/7 support and billing automation. Microsoft’s pricing is pre-integrated into the Cloudmore platform, allowing Aztek to view their existing CSP data in Cloudmore, set their specific customer pricing and generate reports quickly, giving instant return-on-investment.
To combat the billing issue, Aztek integrated SAP, their enterprise resource planning software, into Cloudmore. Their billing files now automatically update in SAP, enabling them to bill customers more efficiently.
“Virtual IT was able to get a near 100% return on investment in month one.”
Due to the time saved managing billing processes, Virtual IT was able to get a near 100% return on investment in month one, with a full return due once the Cloudmore APIs are linked to Virtual IT’s billing system. “It has already balanced out perfectly,” reports Wakelin.
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