Streamlining the management of Microsoft CSP Direct subscriptions

The Client

Raine IT Solutions GmbH is an IT services company, based in Vienna, Austria. As a consultancy and supplier of outsourced IT services, one of its main offerings is its digital workplace solutions. These include subscriptions to Microsoft products, which Raine IT provides to a diverse range of companies, mainly in Austria.

The Challenge

Raine IT is a Microsoft Tier 1 CSP (Cloud Solutions Provider), reselling Microsoft 365, and Microsoft Teams subscriptions to its clients. The company had been manually managing its customers’ accounts, adding and removing licenses, managing renewals, and amending subscription details and licenses.

“We wanted to provide additional services to our clients, by allowing them to manage their own Microsoft licenses through an online self- service portal. But we didn’t want to develop a new management system ourselves.”

-Rainer Fübi, CEO of Raine IT

The Solution

Cloudmore’s automation has eliminated time- consuming manual processes while ensuring that nothing is missed. Using the subscription management functionality of Cloudmore, Raine IT customers can set up notification renewal dates for their services. Additionally, Microsoft pricing is automatically updated via bi-directional sync to the Microsoft partner center. This ensures nothing is missed and that all changes to subscriptions and customer usage are tracked and updated.