ITS Nordic is an IT solutions provider based in Stockholm, providing IT, telecoms, and document solutions products and consulting services – to small and medium-sized companies in Sweden, the Nordics, and elsewhere in Europe.
When the company started, it provided the hosting for the solutions it sold to customers. However, as Hampus Dellenstedt, CTO for ITS Nordic, points out, the IT landscape has gradually changed. “As time went on, more of our services moved to the cloud, including Office 365,” he says, “We began to realize that our overview of the customer was lacking. We couldn’t see what licenses our customers had, and the billing information was lacking. This became increasingly difficult as we moved to cloud services. Dealing with some vendors – to get accurate billing data or to provision services – was problematic.”
ITS Nordic has implemented Cloudmore for its three primary services: Office 365, Microsoft Azure, and the backup solution, Acronis. Continues Hampus, “This was one of the benefits of choosing Cloudmore. We didn’t initially have Acronis in our portfolio, but our service provider, Gridheart, recommended it, advising us to onboard the service quickly with Cloudmore. This is where we saw the real potential in choosing Cloudmore for our platform.”
“Tools like the Cloudmore platform will be essential for us in enabling us to have control over all our services and to automate our billing.”
-Hampus Dellenstedt, CTO for ITS Nordic
The Cloudmore platform has accomplished the onboarding of new services with ease. Hampus elaborates, “It has decreased the time to onboard a new product. We onboarded the Acronis backup software, and that went smoothly. In the future, we will choose from the platform marketplace the services we want to sell, and everything will be integrated and just a click away. Instead of spending time setting up a new service and testing it to make sure it is running satisfactorily, we can educate our service desk and salespeople about what value it has for our customers so they can promote it. Adding these new services will increase our productivity”.
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