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Cloudmore has brought new impetus to Intrasource’s aim to scale its CSP business

The Client

Intrasource Limited is a UK managed IT services provider, offering a range of IT service and support solutions to a variety of local and national companies, both large and small. They are a Microsoft Tier 1 Cloud Solution Provider and one of their main offerings is fully managed services for Microsoft 365.

The Challenge

Intrasource was already using a platform to manage the sales and billing of Microsoft 365 licenses. But, as Intrasource’s Operations Director, David Collings, says, “We found it clunky and awkward to use. It was just not very responsive and was slow to pull back results. It just seemed very inefficient, slow and painful to use.”

The Solution

Cloudmore has proved successful in addressing the issues that Intrasource had been having with its previous supplier. David comments, “The performance is much improved from the last platform. It has resolved the billing queries as well, meaning we’re now confident about customers accessing it for billing and self-management aspects.”

The Results

Cloudmore has brought new impetus to Intrasource’s aim to scale its CSP business. David reports, “Cloudmore has given us access to a few customers who were with suppliers that didn’t offer the same kind of self-service functionality. Those customers – who hadn’t bought Microsoft 365 through us – have made the switch to us. That ability to self-manage their accounts through Intrasource’s branded self-service portal has sealed a couple of deals for us.”

“I can't fault the support Allister's given us, advising us and opening our eyes to the relevance of Cloudmore.”

-David Collings

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