Microsoft CSP Automation

Daisy’s teams have a single solution to sell, manage, and bill Microsoft services.

The Client

Daisy Corporate Services (DCS), part of Daisy Group, is the UK’s largest independent provider of IT, communications, and cloud services. DCS supports the UK’s public and commercial sectors, offering an extensive range of solutions to streamline legacy IT—from connectivity services to business continuity, cloud, and hosting services. DCS is also a Microsoft Direct CSP with ambitions to increase revenue for Office 365 and Azure.

The Challenge

Daisy required a solution that could free up the service desk and enable customers to quickly self- serve. The company also needed to simplify billing so that the finance team could promptly send out accurate invoices and offer customers a clear and comprehensive breakdown of their Office 365 and Azure fees.

The Solution

By implementing self-service, Daisy knew that customers could be more agile. They’d also benefit from being able to log in and see their subscription billing details.

Daisy also wanted a multi-tenant solution ‘as a service’ so that their time to value could be reduced, costs could be accurately predicted and it would facilitate scale, while keeping customer/tenant data separate and secure.

“Instead of hours reconciling billing, Daisy finance staff can quickly find the data they need for one or multiple customers , reducing billing time down to minutes.”

-Wallis

The Results

Now that Cloudmore has been rolled out, Daisy’s teams have a single solution to sell, manage, and bill Microsoft services, Daisy’s own line of services, as well as a range of third-party offers.

Download the full Daisy case study

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