The Client

Brennan IT is a managed services provider offering a complete range of IT services, from four locations across to businesses across Australia. The company designs, manages, and optimizes the entire IT environment for its customers. Their comprehensive range of products and services includes hardware and infrastructure, telephony and communications, security, software, and end-user support.

Many enterprise clients have moved their complete IT infrastructure and telephony over to Brennan IT’s private cloud network, entrusting Brennan IT to manage everything for them.

The Challenge

Brennan IT has been a Microsoft Cloud Solution Provider Microsoft (CSP) since 2015. Historically, this has been at both a Tier 1 and Tier 2 level, meaning they procure software licenses directly from Microsoft and via an indirect reseller.

The Solution

Brennan IT have utilized the Cloudmore platform to, 

• Deliver billing accuracy, securing a clear picture of their customers’ purchases, how much they are spending, and their profitability . 
• Improve customer service and retention, through enabling self-service 
• Reduce the time and complexity of customer relationship management and provide real-time insights.

The Results

After the first proper billing cycle using Cloudmore, the benefits were apparent. Kushal confirms, “I could absolutely see the difference in how we had been billing before, and manually putting everything into a P&L – versus the automation and data that Cloudmore gave us.” The billing accuracy provided by Cloudmore now gives Brennan IT a clear picture of their customers’ purchases, how much they are spending, and the profitability contributions from each one.

“The clients love the self-service portal. It makes it very easy to provision licenses.”

-Kushal