by Dyfed Wallis, on 08-Apr-2021 16:23:08
You are nearly twice as likely to exceed your top business goals by a significant margin if you take a cross-team approach that puts the customer at the center of …
Read Storyby Mark Adams, on 06-Jan-2021 10:13:09
How do you balance meeting your customer’s unique and complex IT infrastructure needs with convenient, efficient, and seamless service delivery and support? Here, we explore how a self-service portal, built with MSPs top of mind, can help you to streamline your business processes and optimize your customer’s all-round experience and relationship with your company …
Read Storyby Dyfed Wallis, on 19-Nov-2020 15:37:29
There is a common misconception that self-service is about providing customers with an online marketplace to buy new products. However, the prospect of buying any new IT without CSP guidance …
Read Storyby Mark Adams, on 19-Aug-2020 15:54:25
“Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources[…] that can be rapidly provisioned and released with minimal management effort …
Read Storyby Karen Turtle, on 05-Apr-2019 15:45:49
Nine in ten customers now expect a self-service portal. Accordingly, an increasing number of businesses are delivering this as standard. Here are three ways Cloudmore’s self-service portal can benefit you and your customers …
Read Storyby Mark Adams, on 29-Nov-2018 13:10:07
Today customers live in a society where convenience, speed and efficiency reign supreme. In just two decades, big-name internet companies such as Alibaba, Amazon, Facebook and Netflix have transformed how …
Read Storyby Mark Adams, on 19-Jun-2017 13:14:38
1. Improve customer satisfaction. Users who can solve issues and complete tasks at anytime from anywhere will be happier than those who have to wait for a response. 2. Lower …
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