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Cloudmore Blog / IT Provider

by Karen Turtle, on 16-Mar-2020 14:11:19

It can cost five times more to acquire a new customer than to keep an existing one. And, if you increase your customer retention rate by just 5%, your business …

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Topics:Cloud managementIT Provider

by Karen Turtle, on 13-Feb-2019 10:24:25

Two decades ago the definition of a good customer experience was strikingly different to how we describe it today. Automation has revolutionized the buyer journey and is turning the practice …

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Topics:Cloud managementIT Provider

by Mark Adams, on 30-Jan-2019 17:10:06

According to Paul Farris, author of Marketing Metrics, businesses have a 60-70% chance of selling their products and services to existing customers, versus a 5-20% chance of selling them to …

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Topics:IT Provider

by Mark Adams, on 07-Oct-2015 10:15:43

As cloud maturity continues to develop, and organisations are adding more and more cloud solutions, new challenges are starting to appear. At the same time, the IT channel is determining …

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Topics:Cloud managementIT Provider