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Cloudmore Blog / Business processing

by Karen Turtle, on 14-Aug-2019 12:50:37

How many billing errors has your CSP business detected in the last year? It could be missed renewals, an unsent invoice, incorrect usage metering, or under billing. Billing errors can …

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Topics:cloud managementCSPBusiness processingCloud Solution Provider

by Karen Turtle, on 20-May-2019 16:47:01

Enterprise Resource Planning (ERP) systems were all the rage back in the 1990s, replacing tired, disjointed back-office systems with a single shiny unified suite for sales, purchasing, accounting, human resources, …

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Topics:Business processingSubscription management

by Karen Turtle, on 13-May-2019 17:31:47

The 2019 countdown is well underway for many cloud solution providers (CSPs) still weighing up whether they should keep their Microsoft Direct CSP partner status. If the anniversary of your original …

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Topics:Cloud BrokerageCSPCSP SetupBusiness processing

by Mark Adams, on 25-Jan-2019 11:56:04

Customers and subscribers stop buying from businesses because they are usually unhappy with the product or service on offer. The rate at which they leave is called customer churn. A …

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Topics:Business processing

by Mark Adams, on 25-Jan-2019 11:13:05

Customers churn or stop doing business with a company in main because they’re not happy with the product or service being offered. Some churn is unavoidable, but a lot of …

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Topics:cloud management platformBusiness processingCustomer Self Service

by Dyfed Wallis, on 05-Dec-2018 15:38:31

This week, two IT services companies contacted me looking for help with billing automation. Pressing for more information in my initial discovering meeting, each company (let’s call them Company A …

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Topics:Cloud BillingpricingBilling & PricingBusiness processing