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by Karen Turtle, on 27-Feb-2019 12:21:16

“All cloud use at NASA shall be MANAGED cloud use,” wrote the space agency’s chief technology officer, Ray O’Brien in mantra-like fashion back in 2016. By this point NASA had saved over US$103 million in software after implementing a new asset management program to harness its profligate …

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Topics:cloud management platformcloud managementcloud automationCloud Computing

by Karen Turtle, on 13-Feb-2019 10:24:25

Two decades ago the definition of a good customer experience was strikingly different to how we describe it today. Automation has revolutionized the buyer journey and is turning the practice …

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by Karen Turtle, on 11-Feb-2019 17:38:20

Allister Moore has a 20-year track record of working with clients in emerging mobile and SaaS-based industries. He has extensive experience training technical support teams and has led the implementation …

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by Mark Adams, on 05-Feb-2019 16:39:37

Between January 2012 and June 2018 subscription industry revenues grew five times faster than S&P 500 company and US retail sales revenues combined. While subscriptions were once the preserve of monthly …

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Topics:cloud ITBilling & Pricing

by Mark Adams, on 30-Jan-2019 17:10:06

According to Paul Farris, author of Marketing Metrics, businesses have a 60-70% chance of selling their products and services to existing customers, versus a 5-20% chance of selling them to …

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Topics:cloud ITCloud BrokerageMarketing

by Mark Adams, on 25-Jan-2019 11:56:04

Customers and subscribers stop buying from businesses because they are usually unhappy with the product or service on offer. The rate at which they leave is called customer churn. A …

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Topics:Business processing

by Mark Adams, on 25-Jan-2019 11:13:05

Customers churn or stop doing business with a company in main because they’re not happy with the product or service being offered. Some churn is unavoidable, but a lot of …

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Topics:cloud management platformBusiness processingCustomer Self Service

by Mark Adams, on 05-Dec-2018 15:42:57

By 2020, a staggering 83% of enterprise workloads will have moved to the Cloud. This presents a sea of opportunity for SAAS providers. With so many potential customers out there, it …

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Topics:moving to the cloudcloud management platformScalabilityCloud BillingBilling & Pricing

by Dyfed Wallis, on 05-Dec-2018 15:38:31

This week, two IT services companies contacted me looking for help with billing automation. Pressing for more information in my initial discovering meeting, each company (let’s call them Company A …

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Topics:Cloud BillingpricingBilling & PricingBusiness processing

by Mark Adams, on 29-Nov-2018 13:10:07

Today customers live in a society where convenience, speed and efficiency reign supreme. In just two decades, big-name internet companies such as Alibaba, Amazon, Facebook and Netflix have transformed how …

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Topics:Customer Self Service

by Mark Adams, on 01-Jun-2018 11:28:32

Ten good reasons you might want to keep your CSP Direct Status. If you are a Microsoft direct CSP partner and have been investing in building your practice, you might …

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Topics:CSP

by Mark Adams, on 06-Apr-2018 12:18:23

Platform update, 2.35, saw the introduction of some important and useful functionality that could make a real difference to your subscription business. Cloudmore is for businesses like yours, to help …

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Topics:cloud automation

by Mark Adams, on 19-Jun-2017 13:14:38

1. Improve customer satisfaction. Users who can solve issues and complete tasks at anytime from anywhere will be happier than those who have to wait for a response. 2. Lower …

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Topics:self-service

by Mark Adams, on 07-Jun-2017 12:41:36

If you are already a Microsoft CSP provider, you will know that providing your customers with an understandable breakdown of their usage can be a challenge using Microsoft’s data from the …

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Topics:cloud brokerCloud BillingCSP

by Mark Adams, on 28-Aug-2016 01:00:00

According to Okta Inc, via CHANNELe2a the most popular cloud and SaaS business applications are as follows: 1. Microsoft Office 365 2. Salesforce 3. Box 4. Google Apps 5. Amazon …

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Topics:cloud

by Mark Adams, on 24-Nov-2015 09:44:29

There is no question there is strong momentum for Office 365 right now. Microsoft has done a good job of educating end-customers, they are much more comfortable for Microsoft to deliver critical …

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by Mark Adams, on 07-Oct-2015 10:15:43

As cloud maturity continues to develop, and organisations are adding more and more cloud solutions, new challenges are starting to appear. At the same time, the IT channel is determining …

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Topics:cloud

by Mark Adams, on 28-Sep-2015 23:31:27

Ever since it emerged, the cloud has been rapidly evolving. And if you want to make sure you’re using the cloud effectively and efficiently in your company, it’s important to …

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Topics:cloud

by Mark Adams, on 25-Sep-2015 08:00:00

Some people like surprises. Others don’t. But when it comes to shadow IT, I think it’s safe to say that no one likes the surprise of finding it in their …

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Topics:Shadow IT

by Mark Adams, on 16-Sep-2015 14:00:00

If you use the cloud on a day-to-day basis, you probably realize just how beneficial it can be in today’s work environment. But someone who doesn’t need to regularly use …

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Topics:cloudmoving to the cloudcloud management

by Mark Adams, on 14-Sep-2015 16:00:00

If your company currently uses the cloud (or is about to start) you’ve probably thought about what the cloud costs as a whole. But have you ever wondered what an …

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Topics:cloudmoving to the cloudcloud management

by Mark Adams, on 09-Sep-2015 14:00:00

Don’t you just hate when you’re trying to get a project done at work, but your internet connection won’t cooperate? As it’s going in and out, running slowly, or not …

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Topics:cloudcloud management

by Mark Adams, on 08-Sep-2015 17:10:00

In a previous post, we talked about multi-cloud and the potential problems it can cause—from losing control of your resources, to creating unexpected costs and a lot more work for …

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Topics:cloudcloud managementmulticloud

by Mark Adams, on 27-Aug-2015 14:00:00

“Cloud services can save you money.” That’s a statement virtually everyone agrees with. But when it comes down to ROI, not everyone knows how to break down the costs and …

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Topics:cloud

by Mark Adams, on 26-Aug-2015 17:14:18

A whopping 88% of cloud applications being used in American companies fall into the category of shadow IT. Shocking, isn’t it? With that many unsanctioned apps being used, how can …

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Topics:cloud managementShadow IT

by Mark Adams, on 20-Aug-2015 15:51:00

Did you know that 61% of people use the same password for multiple accounts or applications? Those same people usually like to use really easy-to-remember passwords and write them on …

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Topics:cloudcloud management

by Mark Adams, on 13-Aug-2015 08:00:00

Spend creep. Just the sound of that term seems like something you want to avoid, doesn’t it? Especially if you think about it happening in your company. Unfortunately, cloud services …

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Topics:cloud

by Mark Adams, on 11-Aug-2015 08:00:00

You’re probably familiar with app stores—in fact, there’s a very good chance you’ve downloaded an application from one at some point. But did you know that app stores can actually …

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Topics:cloudcloud managementShadow IT

by Mark Adams, on 04-Aug-2015 14:00:00

In a previous post, I discussed how shadow IT can make your company stronger—it encourages innovation, gives you access to valuable data, and lets you analyze your employees’ personal behavior …

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Topics:Shadow IT

by Mark Adams, on 21-Jul-2015 19:33:46

Are you new to cloud computing? Or maybe looking for some evidence to prove that it’s worth your company’s time? You’ve come to the right place. I’ve put together a …

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Topics:BYODmulticloudShadow IT