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by Karen Turtle, on 07-Oct-2019 10:21:16

Managing billing and delivering cost transparency for Microsoft Azure is a huge challenge if you don’t have a customized automation solution on hand to help. This is because Microsoft Azure …

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Topics:Cloud billingMicrosoft CSP

by Louise Kearney, on 03-Oct-2019 15:56:50

Every customer wants to be reassured that the company and product they’ve signed up to will provide a good return on their investment. And no customer wants to be left …

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Topics:Cloudmore onboarding

by Karen Turtle, on 09-Sep-2019 12:16:22

Office 365 is the most widely used cloud service by user count. More than half of organizations around the world currently deploy Office 365. Microsoft expects this uptake to rise 66% …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 04-Sep-2019 09:58:47

Office 365 and its complicated billing rules was the first line of cloud services to disturb the balance of operational processes for IT resellers. Until this point, traditional licensing and …

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Topics:Microsoft CSP

by Karen Turtle, on 30-Aug-2019 09:34:21

In the Microsoft Cloud Solution Provider (CSP) world, it’s not unusual for invoices to be missed and for costs not to reconcile. These errors are often a result of the …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 14-Aug-2019 12:50:37

How many billing errors has your CSP business detected in the last year? It could be missed renewals, an unsent invoice, incorrect usage metering, or under billing. Billing errors can …

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Topics:Microsoft CSP

by Karen Turtle, on 08-Aug-2019 11:22:25

Cloud adoption is continuing to grow at a strong and steady pace, pushing cloud revenues sky high. Microsoft, the second biggest cloud service provider after Amazon, has grown its cloud revenue 39% year-over-year, to make US$11 billion in the June-ending 2019 quarter This …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 05-Jul-2019 11:36:46

Working out how your product or service will translate into a recurring revenue model is an important first step in making the transition to a subscription-based business model. You have …

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Topics:Subscription management

by Karen Turtle, on 20-May-2019 16:47:01

Enterprise Resource Planning (ERP) systems were all the rage back in the 1990s, replacing tired, disjointed back-office systems with a single shiny unified suite for sales, purchasing, accounting, human resources, …

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Topics:Subscription management

by Karen Turtle, on 13-May-2019 17:31:47

Microsoft is widely recognized as one of the ‘big three’ leaders in cloud computing, and the corporation’s Azure service is one of the largest and fastest growing public clouds on the …

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Topics:Microsoft CSP

by Karen Turtle, on 08-May-2019 11:09:27

Next year all new entrants to the software market and 80% of historical vendors will offer subscription-based business models reports global research and advisory firm, Gartner. This change reflects a …

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Topics:Cloud management

by Karen Turtle, on 03-May-2019 12:11:05

Subscriptions have taken on a brand-new lease of life in the last number of years, mainly as a result of the massive global shift away from buying in-store to shopping …

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Topics:Subscription management

by Karen Turtle, on 05-Apr-2019 15:45:49

Nine in ten customers now expect a self-service portal. Accordingly, an increasing number of businesses are delivering this as standard. Here are three ways Cloudmore’s self-service portal can benefit you and your customers …

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Topics:Self-ServiceCloud broker

by Karen Turtle, on 01-Apr-2019 12:48:22

The commoditization of IT continues to be a challenge for many Managed Service Providers (MSPs) as they battle against relentless pricing competition that gradually erodes profit margins. And yet, the demand …

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Topics:Managed Service Provider

by Karen Turtle, on 26-Mar-2019 14:44:41

Shadow IT (also known as rogue or stealth IT) is hardware and software that is used within an organization without explicit approval from management. The guilty parties fuelling the rapid proliferation …

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Topics:Cloud managementEnterprise

by Mark Adams, on 19-Mar-2019 09:51:37

Ever-tighter reseller margins and the shift toward subscriptions as the main business model for selling hardware and software is putting additional pressure on IT providers to invest in diversifying their range of …

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Topics:Cloud managementSubscription management

by Karen Turtle, on 18-Mar-2019 17:54:47

Cloudmore is much more than a mean, lean billing and provisioning machine. The Cloudmore platform is expertly designed to help businesses scale large. Anything can be sold and managed in …

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Topics:Microsoft CSP

by Karen Turtle, on 28-Feb-2019 16:55:20

Subscriptions are infiltrating every aspect of our daily lives, and the introduction has been both gradual and subtle. I, for one, am signed up to three subscriptions, which turns out …

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Topics:Subscription management

by Karen Turtle, on 27-Feb-2019 12:21:16

“All cloud use at NASA shall be MANAGED cloud use,” wrote the space agency’s chief technology officer, Ray O’Brien in mantra-like fashion back in 2016. By this point NASA had saved over US$103 million in software after implementing a new asset management program to harness its profligate …

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Topics:Cloud managementEnterprise

by Karen Turtle, on 11-Feb-2019 17:38:20

Allister Moore has a 20-year track record of working with clients in emerging mobile and SaaS-based industries. He has extensive experience training technical support teams and has led the implementation …

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by Mark Adams, on 05-Feb-2019 16:39:37

Between January 2012 and June 2018 subscription industry revenues grew five times faster than S&P 500 company and US retail sales revenues combined. While subscriptions were once the preserve of monthly …

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Topics:Subscription management

by Mark Adams, on 25-Jan-2019 11:56:04

Customers and subscribers stop buying from businesses because they are usually unhappy with the product or service on offer. The rate at which they leave is called customer churn. A …

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Topics:Enterprise

by Mark Adams, on 25-Jan-2019 11:13:05

Customers churn or stop doing business with a company in main because they’re not happy with the product or service being offered. Some churn is unavoidable, but a lot of …

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Topics:Enterprise

by Mark Adams, on 05-Dec-2018 15:42:57

By 2020, a staggering 83% of enterprise workloads will have moved to the Cloud. This presents a sea of opportunity for SAAS providers. With so many potential customers out there, it …

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Topics:Cloud billing

by Dyfed Wallis, on 05-Dec-2018 15:38:31

This week, two IT services companies contacted me looking for help with billing automation. Pressing for more information in my initial discovering meeting, each company (let’s call them Company A …

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Topics:Cloud billing

by Mark Adams, on 29-Nov-2018 13:10:07

Today customers live in a society where convenience, speed and efficiency reign supreme. In just two decades, big-name internet companies such as Alibaba, Amazon, Facebook and Netflix have transformed how …

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Topics:Self-Service

by Mark Adams, on 01-Jun-2018 11:28:32

Ten good reasons you might want to keep your CSP Direct Status. If you are a Microsoft direct CSP partner and have been investing in building your practice, you might …

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Topics:Microsoft CSP

by Mark Adams, on 06-Apr-2018 12:18:23

Platform update, 2.35, saw the introduction of some important and useful functionality that could make a real difference to your subscription business. Cloudmore is for businesses like yours, to help …

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Topics:Subscription management

by Mark Adams, on 19-Jun-2017 13:14:38

1. Improve customer satisfaction. Users who can solve issues and complete tasks at anytime from anywhere will be happier than those who have to wait for a response. 2. Lower …

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Topics:Self-ServiceEnterprise

by Mark Adams, on 07-Jun-2017 12:41:36

If you are already a Microsoft CSP provider, you will know that providing your customers with an understandable breakdown of their usage can be a challenge using Microsoft’s data from the …

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Topics:Cloud billing