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by Karen Turtle, on 08-May-2019 11:09:27

Next year all new entrants to the software market and 80% of historical vendors will offer subscription-based business models reports global research and advisory firm, Gartner. This change reflects a …

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Topics:Cloud management

by Karen Turtle, on 03-May-2019 12:11:05

Subscriptions have taken on a brand-new lease of life in the last number of years, mainly as a result of the massive global shift away from buying in-store to shopping …

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Topics:Subscription management

by Karen Turtle, on 05-Apr-2019 15:45:49

Nine in ten customers now expect a self-service portal. Accordingly, an increasing number of businesses are delivering this as standard. Here are three ways Cloudmore’s self-service portal can benefit you and your customers …

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Topics:Self-ServiceCloud broker

by Karen Turtle, on 01-Apr-2019 12:48:22

The commoditization of IT continues to be a challenge for many Managed Service Providers (MSPs) as they battle against relentless pricing competition that gradually erodes profit margins. And yet, the demand …

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Topics:Managed Service Provider

by Karen Turtle, on 26-Mar-2019 14:44:41

Shadow IT (also known as rogue or stealth IT) is hardware and software that is used within an organization without explicit approval from management. The guilty parties fuelling the rapid proliferation …

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Topics:Cloud managementEnterprise

by Mark Adams, on 19-Mar-2019 09:51:37

Ever-tighter reseller margins and the shift toward subscriptions as the main business model for selling hardware and software is putting additional pressure on IT providers to invest in diversifying their range of …

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Topics:Cloud managementSubscription management

by Karen Turtle, on 18-Mar-2019 17:54:47

Cloudmore is much more than a mean, lean billing and provisioning machine. The Cloudmore platform is expertly designed to help businesses scale large. Anything can be sold and managed in …

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Topics:Microsoft CSP

by Karen Turtle, on 28-Feb-2019 16:55:20

Subscriptions are infiltrating every aspect of our daily lives, and the introduction has been both gradual and subtle. I, for one, am signed up to three subscriptions, which turns out …

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Topics:Subscription management

by Karen Turtle, on 27-Feb-2019 12:21:16

“All cloud use at NASA shall be MANAGED cloud use,” wrote the space agency’s chief technology officer, Ray O’Brien in mantra-like fashion back in 2016. By this point NASA had saved over US$103 million in software after implementing a new asset management program to harness its profligate …

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Topics:Cloud managementEnterprise

by Karen Turtle, on 13-Feb-2019 10:24:25

Two decades ago the definition of a good customer experience was strikingly different to how we describe it today. Automation has revolutionized the buyer journey and is turning the practice …

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Topics:Cloud managementIT Provider

by Karen Turtle, on 11-Feb-2019 17:38:20

Allister Moore has a 20-year track record of working with clients in emerging mobile and SaaS-based industries. He has extensive experience training technical support teams and has led the implementation …

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by Mark Adams, on 05-Feb-2019 16:39:37

Between January 2012 and June 2018 subscription industry revenues grew five times faster than S&P 500 company and US retail sales revenues combined. While subscriptions were once the preserve of monthly …

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Topics:Subscription management

by Mark Adams, on 30-Jan-2019 17:10:06

According to Paul Farris, author of Marketing Metrics, businesses have a 60-70% chance of selling their products and services to existing customers, versus a 5-20% chance of selling them to …

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Topics:IT Provider

by Mark Adams, on 25-Jan-2019 11:56:04

Customers and subscribers stop buying from businesses because they are usually unhappy with the product or service on offer. The rate at which they leave is called customer churn. A …

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Topics:Enterprise

by Mark Adams, on 25-Jan-2019 11:13:05

Customers churn or stop doing business with a company in main because they’re not happy with the product or service being offered. Some churn is unavoidable, but a lot of …

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Topics:Enterprise

by Mark Adams, on 05-Dec-2018 15:42:57

By 2020, a staggering 83% of enterprise workloads will have moved to the Cloud. This presents a sea of opportunity for SAAS providers. With so many potential customers out there, it …

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Topics:Cloud billing

by Dyfed Wallis, on 05-Dec-2018 15:38:31

This week, two IT services companies contacted me looking for help with billing automation. Pressing for more information in my initial discovering meeting, each company (let’s call them Company A …

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Topics:Cloud billing

by Mark Adams, on 29-Nov-2018 13:10:07

Today customers live in a society where convenience, speed and efficiency reign supreme. In just two decades, big-name internet companies such as Alibaba, Amazon, Facebook and Netflix have transformed how …

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Topics:Self-Service

by Mark Adams, on 01-Jun-2018 11:28:32

Ten good reasons you might want to keep your CSP Direct Status. If you are a Microsoft direct CSP partner and have been investing in building your practice, you might …

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Topics:Microsoft CSP

by Mark Adams, on 06-Apr-2018 12:18:23

Platform update, 2.35, saw the introduction of some important and useful functionality that could make a real difference to your subscription business. Cloudmore is for businesses like yours, to help …

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Topics:Subscription management

by Mark Adams, on 19-Jun-2017 13:14:38

1. Improve customer satisfaction. Users who can solve issues and complete tasks at anytime from anywhere will be happier than those who have to wait for a response. 2. Lower …

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Topics:Self-ServiceEnterprise

by Mark Adams, on 07-Jun-2017 12:41:36

If you are already a Microsoft CSP provider, you will know that providing your customers with an understandable breakdown of their usage can be a challenge using Microsoft’s data from the …

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Topics:Cloud billing

by Mark Adams, on 28-Aug-2016 01:00:00

According to Okta Inc, via CHANNELe2a the most popular cloud and SaaS business applications are as follows: 1. Microsoft Office 365 2. Salesforce 3. Box 4. Google Apps 5. Amazon …

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Topics:Cloud management

by Mark Adams, on 24-Nov-2015 09:44:29

There is no question there is strong momentum for Office 365 right now. Microsoft has done a good job of educating end-customers, they are much more comfortable for Microsoft to deliver critical …

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Topics:Cloud billing

by Mark Adams, on 07-Oct-2015 10:15:43

As cloud maturity continues to develop, and organisations are adding more and more cloud solutions, new challenges are starting to appear. At the same time, the IT channel is determining …

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Topics:Cloud managementIT Provider

by Mark Adams, on 28-Sep-2015 23:31:27

Ever since it emerged, the cloud has been rapidly evolving. And if you want to make sure you’re using the cloud effectively and efficiently in your company, it’s important to …

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Topics:Enterprise

by Mark Adams, on 25-Sep-2015 08:00:00

Some people like surprises. Others don’t. But when it comes to shadow IT, I think it’s safe to say that no one likes the surprise of finding it in their …

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Topics:Cloud managementEnterprise

by Mark Adams, on 16-Sep-2015 14:00:00

If you use the cloud on a day-to-day basis, you probably realize just how beneficial it can be in today’s work environment. But someone who doesn’t need to regularly use …

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Topics:Enterprise

by Mark Adams, on 14-Sep-2015 16:00:00

If your company currently uses the cloud (or is about to start) you’ve probably thought about what the cloud costs as a whole. But have you ever wondered what an …

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Topics:Enterprise

by Mark Adams, on 09-Sep-2015 14:00:00

Don’t you just hate when you’re trying to get a project done at work, but your internet connection won’t cooperate? As it’s going in and out, running slowly, or not …

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Topics:Enterprise