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Karen Turtle

Karen Turtle

Karen Turtle is the editor and content manager at Cloudmore. She joined in 2018 and is the company’s newest cloud evangelist. Karen covers topics from; the evolution of the subscription economy, to shadow IT, to basically everything on anything-as-a-service.

Recent Posts by Karen Turtle:

by Karen Turtle, on 22-Jun-2020 16:37:32

The customer relationship is changing rapidly across the IT channel as the demand for public cloud computing and SaaS subscriptions overtakes the demand for hardware and software licensing. As a result, …

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Topics:Cloud billingManaged Service Provider

by Karen Turtle, on 27-May-2020 15:40:53

How do you balance meeting your customer’s unique and complex IT infrastructure needs with convenient, efficient, and seamless service delivery and support? Here, we explore how a self-service portal, built with MSPs top of mind, can help you to streamline your business processes and optimize your customer’s all-round experience and relationship with your company …

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Topics:Managed Service ProviderSelf-Service

by Karen Turtle, on 08-Apr-2020 12:32:38

Amsterdam-based full-service cloud solutions provider, InSpark, is on a mission to become Microsoft’s number one partner for the Netherlands. The company is already well on its way, acting as an …

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Topics:Cloud billingMicrosoft CSPSelf-Service

by Karen Turtle, on 07-Oct-2019 10:21:16

Managing billing and delivering cost transparency for Microsoft Azure is a huge challenge if you don’t have a customized automation solution on hand to help. This is because Microsoft Azure …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 09-Sep-2019 12:16:22

Office 365 is the most widely used cloud service by user count. More than half of organizations around the world currently deploy Office 365. Microsoft expects this uptake to rise 66% …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 04-Sep-2019 09:58:47

Office 365 and its complicated billing rules was the first line of cloud services to disturb the balance of operational processes for IT resellers. Until this point, traditional licensing and …

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Topics:Microsoft CSP

by Karen Turtle, on 30-Aug-2019 09:34:21

In the Microsoft Cloud Solution Provider (CSP) world, it’s not unusual for invoices to be missed and for costs not to reconcile. These errors are often a result of the …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 14-Aug-2019 12:50:37

How many billing errors has your CSP business detected in the last year? It could be missed renewals, an unsent invoice, incorrect usage metering, or under billing. Billing errors can …

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Topics:Microsoft CSP

by Karen Turtle, on 08-Aug-2019 11:22:25

Cloud adoption is continuing to grow at a strong and steady pace, pushing cloud revenues sky high. Microsoft, the second biggest cloud service provider after Amazon, has grown its cloud revenue 39% year-over-year, to make US$11 billion in the June-ending 2019 quarter This …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 05-Jul-2019 11:36:46

Working out how your product or service will translate into a recurring revenue model is an important first step in making the transition to a subscription-based business model. You have …

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Topics:Subscription management

by Karen Turtle, on 14-Jun-2019 11:08:19

Subscriptions are becoming ubiquitous, to the extent that probably everyone reading this first line (and their families) are signed up to at least one subscription service. Businesses love subscriptions because …

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by Karen Turtle, on 04-Jun-2019 13:42:09

The subscription model is in vogue, and this is no fleeting craze. Global research and advisory firm Gartner estimates that three in four organizations selling direct to consumers will offer subscription …

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Topics:Subscription management

by Karen Turtle, on 20-May-2019 16:47:01

Enterprise Resource Planning (ERP) systems were all the rage back in the 1990s, replacing tired, disjointed back-office systems with a single shiny unified suite for sales, purchasing, accounting, human resources, …

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Topics:Subscription management

by Karen Turtle, on 13-May-2019 17:31:47

Microsoft is widely recognized as one of the ‘big three’ leaders in cloud computing, and the corporation’s Azure service is one of the largest and fastest growing public clouds on the …

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Topics:Microsoft CSP

by Karen Turtle, on 08-May-2019 11:09:27

Next year all new entrants to the software market and 80% of historical vendors will offer subscription-based business models reports global research and advisory firm, Gartner. This change reflects a …

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Topics:Cloud management

by Karen Turtle, on 03-May-2019 12:11:05

Subscriptions have taken on a brand-new lease of life in the last number of years, mainly as a result of the massive global shift away from buying in-store to shopping …

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Topics:Subscription management

by Karen Turtle, on 05-Apr-2019 15:45:49

Nine in ten customers now expect a self-service portal. Accordingly, an increasing number of businesses are delivering this as standard. Here are three ways Cloudmore’s self-service portal can benefit you and your customers …

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Topics:Self-ServiceCloud broker

by Karen Turtle, on 01-Apr-2019 12:48:22

The commoditization of IT continues to be a challenge for many Managed Service Providers (MSPs) as they battle against relentless pricing competition that gradually erodes profit margins. And yet, the demand …

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Topics:Managed Service Provider

by Karen Turtle, on 26-Mar-2019 14:44:41

Shadow IT (also known as rogue or stealth IT) is hardware and software that is used within an organization without explicit approval from management. The guilty parties fuelling the rapid proliferation …

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Topics:Cloud managementEnterprise

by Karen Turtle, on 18-Mar-2019 17:54:47

Cloudmore is much more than a mean, lean billing and provisioning machine. The Cloudmore platform is expertly designed to help businesses scale large. Anything can be sold and managed in …

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Topics:Microsoft CSP

by Karen Turtle, on 28-Feb-2019 16:55:20

Subscriptions are infiltrating every aspect of our daily lives, and the introduction has been both gradual and subtle. I, for one, am signed up to three subscriptions, which turns out …

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Topics:Subscription management

by Karen Turtle, on 27-Feb-2019 12:21:16

“All cloud use at NASA shall be MANAGED cloud use,” wrote the space agency’s chief technology officer, Ray O’Brien in mantra-like fashion back in 2016. By this point NASA had saved over US$103 million in software after implementing a new asset management program to harness its profligate …

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Topics:Cloud managementEnterprise

by Karen Turtle, on 13-Feb-2019 10:24:25

Two decades ago the definition of a good customer experience was strikingly different to how we describe it today. Automation has revolutionized the buyer journey and is turning the practice …

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Topics:Cloud managementIT Provider

by Karen Turtle, on 11-Feb-2019 17:38:20

Allister Moore has a 20-year track record of working with clients in emerging mobile and SaaS-based industries. He has extensive experience training technical support teams and has led the implementation …

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