Dyfed Wallis

The end of ownership is becoming increasingly plausible as the consumption of subscriptions accelerates. Some thought that subscription fatigue would set in, but on the contrary. According to a survey conducted …

It can cost five times more to acquire a new customer than to keep an existing one. And, if you increase your customer retention rate by just 5%, your business …

You are nearly twice as likely to exceed your top business goals by a significant margin if you take a cross-team approach that puts the customer at the center of …

There is a common misconception that self-service is about providing customers with an online marketplace to buy new products. However, the prospect of buying any new IT without CSP guidance …

How optimized is your CSP integration with Microsoft's portals, and why is this such an important question for CSPs to ask? If you're currently battling to reconcile Microsoft billing, and …

Managing Microsoft billing without a dedicated automation solution isn’t easy, especially if you’re working with a growing number of customers and cloud services. You’ve got to manage manual billing reconciliation, …

This week, two IT services companies contacted me looking for help with billing automation. Pressing for more information in my initial discovering meeting, each company (let’s call them Company A …

The need to drive down costs in today's economy is one major incentive to why CFOs should consider cloud technology. But it's not just about a CAPEX vs OPEX procurement …

"There is no reason anyone would want a computer in their home." - Ken Olson, president, chairman and founder of Digital Equipment Corp. (DEC), maker of big business mainframe computers, arguing …