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by Dyfed Wallis, on 22-Apr-2021 16:20:36

It can cost five times more to acquire a new customer than to keep an existing one. And, if you increase your customer retention rate by just 5%, your business …

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Topics:IT Provider

by Mark Adams, on 15-Apr-2021 15:34:32

Subscriptions are becoming ubiquitous, to the extent that probably everyone reading this first line (and their families) are signed up to at least one subscription service. Businesses love subscriptions because …

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Topics:Subscription management

by Dyfed Wallis, on 08-Apr-2021 16:23:08

You are nearly twice as likely to exceed your top business goals by a significant margin if you take a cross-team approach that puts the customer at the center of …

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Topics:Self-Service