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by Dyfed Wallis, on 19-Nov-2020 15:37:29

There is a common misconception that self-service is about providing customers with an online marketplace to buy new products. However, the prospect of buying any new IT without CSP guidance …

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Topics:Self-Service

by Mark Adams, on 12-Nov-2020 16:44:22

Cloud service providers (CSPs) are companies that specialize in delivering some, or multiple components of cloud computing —usually software-as-a-service, infrastructure-as-a-service, or platform-as a-service — to their customers. CSPs typically partner with …

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Topics:Managed Service Provider

by Mark Adams, on 05-Nov-2020 15:52:01

You are nearly twice as likely to exceed your top business goals by a significant margin if you take a cross-team approach that puts the customer at the center of …

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Topics:Managed Service ProviderSelf-Service