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by Karen Turtle, on 20-Dec-2019 10:10:37

You are nearly twice as likely to exceed your top business goals by a significant margin if you take a cross-team approach that puts the customer at the center of …

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Topics:Managed Service ProviderSelf-Service

by Karen Turtle, on 13-Dec-2019 16:42:17

Many MSPs are relying on existing business systems and processes to manage a recurring revenue model that has its own distinct and increasingly complex set of rules as cloud subscriptions become ever more flexible and varied. Making your current systems work by adding manual processes to …

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Topics:Cloud billingManaged Service Provider

by Karen Turtle, on 09-Dec-2019 15:48:46

The customer relationship is changing rapidly across the IT channel as the demand for public cloud computing and SaaS subscriptions overtakes the demand for hardware and software licensing. As a result, …

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Topics:Cloud billingManaged Service Provider

by Karen Turtle, on 03-Dec-2019 09:38:32

Managing billing used to be a lot easier before the arrival of cloud computing. There were no variable recurring charges, you didn’t have to account for cloud resources by the …

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Topics:Cloud billingManaged Service Provider