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by Karen Turtle, on 09-Sep-2019 12:16:22

Office 365 is the most widely used cloud service by user count. More than half of organizations around the world currently deploy Office 365. Microsoft expects this uptake to rise 66% …

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Topics:Cloud Solution Provider

by Karen Turtle, on 04-Sep-2019 09:58:47

Office 365 and its complicated billing rules was the first line of cloud services to disturb the balance of operational processes for IT resellers. Until this point, traditional licensing and …

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Topics:Cloud Solution Provider

by Karen Turtle, on 02-Sep-2019 09:48:01

Nearly 100% of the 1600 global managed service providers (MSPs) that Datto surveyed say that now is a good time to be in their industry. The prognosis certainly is good …

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Topics:Managed Service Provider

by Karen Turtle, on 30-Aug-2019 09:34:21

In the Microsoft Cloud Solution Provider (CSP) world, it’s not unusual for invoices to be missed and for costs not to reconcile. These errors are often a result of the …

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Topics:CSPBilling & PricingSubscription managementCloud Solution Provider

by Karen Turtle, on 14-Aug-2019 12:50:37

How many billing errors has your CSP business detected in the last year? It could be missed renewals, an unsent invoice, incorrect usage metering, or under billing. Billing errors can …

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Topics:cloud managementCSPBusiness processingCloud Solution Provider

by Karen Turtle, on 08-Aug-2019 11:22:25

Cloud adoption is continuing to grow at a strong and steady pace, pushing cloud revenues sky high. Microsoft, the second biggest cloud service provider after Amazon, has grown its cloud revenue 39% year-over-year, to make US$11 billion in the June-ending 2019 quarter This …

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Topics:ScalabilityCloud Solution Provider

by Karen Turtle, on 30-Jul-2019 10:55:26

The end of ownership is becoming increasingly plausible as the consumption of subscriptions accelerates. Some thought that subscription fatigue would set in, but on the contrary. According to a survey conducted …

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Topics:Subscription managementRecurring revenue

by Karen Turtle, on 09-Jul-2019 16:34:06

It can cost five times more to acquire a new customer than to keep an existing one. And, if you increase your customer retention rate by just 5%, your business …

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Topics:IT providers

by Karen Turtle, on 05-Jul-2019 11:36:46

Working out how your product or service will translate into a recurring revenue model is an important first step in making the transition to a subscription-based business model. You have …

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Topics:Subscription managementSubscription pricing

by Karen Turtle, on 03-Jul-2019 09:38:31

Cloud service providers (CSPs) are companies that specialize in delivering some, or multiple components of cloud computing —usually software-as-a-service, infrastructure-as-a-service, or platform-as a-service — to their customers. CSPs typically partner with …

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Topics:CSPCSP Setup

by Karen Turtle, on 14-Jun-2019 11:08:19

Subscriptions are becoming ubiquitous, to the extent that probably everyone reading this first line (and their families) are signed up to at least one subscription service. Businesses love subscriptions because …

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Topics:self-serviceBilling & PricingSubscription managementRecurring revenue

by Karen Turtle, on 04-Jun-2019 13:42:09

The subscription model is in vogue, and this is no fleeting craze. Global research and advisory firm Gartner estimates that three in four organizations selling direct to consumers will offer subscription …

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Topics:Subscription managementRecurring revenue

by Karen Turtle, on 20-May-2019 16:47:01

Enterprise Resource Planning (ERP) systems were all the rage back in the 1990s, replacing tired, disjointed back-office systems with a single shiny unified suite for sales, purchasing, accounting, human resources, …

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Topics:Business processingSubscription management

by Karen Turtle, on 13-May-2019 17:31:47

The 2019 countdown is well underway for many cloud solution providers (CSPs) still weighing up whether they should keep their Microsoft Direct CSP partner status. If the anniversary of your original …

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Topics:Cloud BrokerageCSPCSP SetupBusiness processing

by Karen Turtle, on 08-May-2019 11:09:27

Next year all new entrants to the software market and 80% of historical vendors will offer subscription-based business models reports global research and advisory firm, Gartner. This change reflects a …

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Topics:Subscription management

by Karen Turtle, on 03-May-2019 12:11:05

Subscriptions have taken on a brand-new lease of life in the last number of years, mainly as a result of the massive global shift away from buying in-store to shopping …

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Topics:Subscription management

by Karen Turtle, on 05-Apr-2019 15:45:49

Nine in ten customers now expect a self-service portal. Accordingly, an increasing number of businesses are delivering this as standard. Here are three ways Cloudmore’s self-service portal can benefit you and your customers …

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Topics:Customer Self Service

by Karen Turtle, on 01-Apr-2019 12:48:22

The commoditization of IT continues to be a challenge for many Managed Service Providers (MSPs) as they battle against relentless pricing competition that gradually erodes profit margins. And yet, the demand …

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Topics:Managed Service Provider

by Karen Turtle, on 26-Mar-2019 14:44:41

Shadow IT (also known as rogue or stealth IT) is hardware and software that is used within an organization without explicit approval from management. The guilty parties fuelling the rapid proliferation …

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Topics:cloud management platformmulticloudShadow ITOrganizations

by Mark Adams, on 19-Mar-2019 09:51:37

Ever-tighter reseller margins and the shift toward subscriptions as the main business model for selling hardware and software is putting additional pressure on IT providers to invest in diversifying their range of …

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Topics:self-serviceService catalogueMarketplace Services

by Karen Turtle, on 18-Mar-2019 17:54:47

Cloudmore is much more than a mean, lean billing and provisioning machine. The Cloudmore platform is expertly designed to help businesses scale large. Anything can be sold and managed in …

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Topics:CSP

by Karen Turtle, on 28-Feb-2019 16:55:20

Subscriptions are infiltrating every aspect of our daily lives, and the introduction has been both gradual and subtle. I, for one, am signed up to three subscriptions, which turns out …

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Topics:Subscription management

by Karen Turtle, on 27-Feb-2019 12:21:16

“All cloud use at NASA shall be MANAGED cloud use,” wrote the space agency’s chief technology officer, Ray O’Brien in mantra-like fashion back in 2016. By this point NASA had saved over US$103 million in software after implementing a new asset management program to harness its profligate …

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Topics:cloud management platformcloud managementcloud automationCloud Computing

by Karen Turtle, on 13-Feb-2019 10:24:25

Two decades ago the definition of a good customer experience was strikingly different to how we describe it today. Automation has revolutionized the buyer journey and is turning the practice …

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by Karen Turtle, on 11-Feb-2019 17:38:20

Allister Moore has a 20-year track record of working with clients in emerging mobile and SaaS-based industries. He has extensive experience training technical support teams and has led the implementation …

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by Mark Adams, on 05-Feb-2019 16:39:37

Between January 2012 and June 2018 subscription industry revenues grew five times faster than S&P 500 company and US retail sales revenues combined. While subscriptions were once the preserve of monthly …

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Topics:cloud ITBilling & Pricing

by Mark Adams, on 30-Jan-2019 17:10:06

According to Paul Farris, author of Marketing Metrics, businesses have a 60-70% chance of selling their products and services to existing customers, versus a 5-20% chance of selling them to …

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Topics:cloud ITCloud BrokerageMarketing

by Mark Adams, on 25-Jan-2019 11:56:04

Customers and subscribers stop buying from businesses because they are usually unhappy with the product or service on offer. The rate at which they leave is called customer churn. A …

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Topics:Business processing

by Mark Adams, on 25-Jan-2019 11:13:05

Customers churn or stop doing business with a company in main because they’re not happy with the product or service being offered. Some churn is unavoidable, but a lot of …

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Topics:cloud management platformBusiness processingCustomer Self Service

by Mark Adams, on 05-Dec-2018 15:42:57

By 2020, a staggering 83% of enterprise workloads will have moved to the Cloud. This presents a sea of opportunity for SAAS providers. With so many potential customers out there, it …

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Topics:moving to the cloudcloud management platformScalabilityCloud BillingBilling & Pricing