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by Mark Adams, on 15-Apr-2021 15:34:32

Subscriptions are becoming ubiquitous, to the extent that probably everyone reading this first line (and their families) are signed up to at least one subscription service. Businesses love subscriptions because …

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Topics:Subscription management

by Dyfed Wallis, on 08-Apr-2021 16:23:08

You are nearly twice as likely to exceed your top business goals by a significant margin if you take a cross-team approach that puts the customer at the center of …

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Topics:Self-Service

by Mark Adams, on 16-Mar-2021 09:40:21

Microsoft's recent move to offer perpetual licensing through the CSP program has opened up new revenue streams for CSP partners for those customers who still have on-premise workloads. The perpetual …

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Topics:Microsoft CSP

by Mark Adams, on 26-Feb-2021 13:42:03

If you’re an MSP and moving more of your sales to a recurring revenue model, you will already know that it’s an attractive business model that can help you sustain …

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Topics:Subscription managementManaged Service Provider

by Mark Adams, on 26-Feb-2021 13:41:43

The pandemic has seen many sectors struggle to survive, let alone achieve the profits they need to prosper. For MSPs, it has been harder to meet customers and to prospect …

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Topics:Subscription managementManaged Service Provider

by Mark Adams, on 17-Feb-2021 12:21:29

Two decades ago the definition of a good customer experience was strikingly different to how we describe it today. Automation has revolutionized the buyer journey and is turning the practice …

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Topics:Cloud managementIT Provider

by Mark Adams, on 03-Feb-2021 15:31:44

According to Paul Farris, author of Marketing Metrics, businesses have a 60-70% chance of selling their products and services to existing customers, versus a 5-20% chance of selling them to …

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Topics:IT Provider

by Mark Adams, on 20-Jan-2021 15:02:41

As the subscription market continues to grow, Cloudmore is well-placed to help companies take advantage of the opportunities it presents for increased revenue and growth. Microsoft CSPs, IT service providers, …

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Topics:Subscription management

by Mark Adams, on 20-Jan-2021 15:01:49

The subscription market is growing strongly and rapidly. As it does so, it is clear that there are opportunities for all types of business and others to take a share …

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Topics:Subscription management

by Mark Adams, on 13-Jan-2021 15:56:55

Global research and advisory firm Gartner estimates that three in four organizations selling direct to consumers will offer subscription services by 2023. And, it’s not just B2C — B2B companies are …

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Topics:Subscription management

by Mark Adams, on 06-Jan-2021 10:13:09

How do you balance meeting your customer’s unique and complex IT infrastructure needs with convenient, efficient, and seamless service delivery and support? Here, we explore how a self-service portal, built with MSPs top of mind, can help you to streamline your business processes and optimize your customer’s all-round experience and relationship with your company …

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Topics:Self-Service

by Mark Adams, on 02-Dec-2020 12:31:03

Nearly 100% of the 1600 global managed service providers (MSPs) that Datto surveyed say that now is a good time to be in their industry. The prognosis certainly is good …

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Topics:Managed Service Provider

by Dyfed Wallis, on 19-Nov-2020 15:37:29

There is a common misconception that self-service is about providing customers with an online marketplace to buy new products. However, the prospect of buying any new IT without CSP guidance …

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Topics:Self-Service

by Mark Adams, on 12-Nov-2020 16:44:22

Cloud service providers (CSPs) are companies that specialize in delivering some, or multiple components of cloud computing —usually software-as-a-service, infrastructure-as-a-service, or platform-as a-service — to their customers. CSPs typically partner with …

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Topics:Managed Service Provider

by Mark Adams, on 29-Oct-2020 16:13:49

Managing cloud billing shouldn’t be a complicated affair, and it certainly shouldn’t be eating up significant amounts of your team’s time. Cloudmore’s billing automation solution helps your managed IT services …

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Topics:Cloud billingManaged Service Provider

by Mark Adams, on 05-Oct-2020 14:55:35

From November 2019, Microsoft introduced a new pricing and charging model for CSP Partners for Azure subscriptions, Reserved Instances, Microsoft Subscription, and Marketplace services. Microsoft expects Partners to transition to …

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Topics:Microsoft CSP

by Mark Adams, on 11-Sep-2020 12:38:40

It can cost five times more to acquire a new customer than to keep an existing one. And, if you increase your customer retention rate by just 5%, your business …

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Topics:Cloud management

by Mark Adams, on 19-Aug-2020 15:54:25

“Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources[…] that can be rapidly provisioned and released with minimal management effort …

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Topics:Microsoft CSPSelf-Service

by Mark Adams, on 10-Aug-2020 17:46:38

Most Microsoft Cloud Solution Providers (CSPs) hit a point where a distinct set of manual processes begin to frustrate business growth. It then becomes a question of — do we …

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Topics:Microsoft CSP

by Mark Adams, on 31-Jul-2020 15:50:59

How can you be sure that you’ve chosen the optimal CSP automation solution to help you run your business? When looking for a platform, most Microsoft Cloud Solution Providers (CSPs) …

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Topics:Microsoft CSP

by Mark Adams, on 22-Jul-2020 14:44:03

The end of ownership is becoming increasingly plausible as the consumption of subscriptions accelerates. Some thought that subscription fatigue would set in, but on the contrary. According to a survey conducted …

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Topics:Subscription management

by Mark Adams, on 14-Jul-2020 12:38:34

Managing billing used to be a lot easier before the arrival of cloud computing. There were no variable recurring charges, you didn’t have to account for cloud resources by the …

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Topics:Cloud billingManaged Service Provider

by Mark Adams, on 29-Jun-2020 16:37:27

Many MSPs are relying on existing business systems and processes to manage a recurring revenue model that has its own distinct and increasingly complex set of rules as cloud subscriptions become ever more flexible and varied. Making your current systems work by adding manual processes to …

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Topics:Cloud billing

by Karen Turtle, on 22-Jun-2020 16:37:32

The customer relationship is changing rapidly across the IT channel as the demand for public cloud computing and SaaS subscriptions overtakes the demand for hardware and software licensing. As a result, …

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Topics:Cloud billingManaged Service Provider

by Mark Adams, on 18-Jun-2020 11:15:10

Consumption billing is the concept of only charging your customer for what they use. Consumption-based services allow an organization to adopt new technology with zero upfront cost. According to Gartner, …

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by Dyfed Wallis, on 16-Apr-2020 13:17:56

How optimized is your CSP integration with Microsoft's portals, and why is this such an important question for CSPs to ask? If you're currently battling to reconcile Microsoft billing, and …

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Topics:Cloud billingSubscription managementMicrosoft CSP

by Karen Turtle, on 08-Apr-2020 12:32:38

Amsterdam-based full-service cloud solutions provider, InSpark, is on a mission to become Microsoft’s number one partner for the Netherlands. The company is already well on its way, acting as an …

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Topics:Cloud billingMicrosoft CSPSelf-Service

by Dyfed Wallis, on 08-Apr-2020 10:28:07

Managing Microsoft billing without a dedicated automation solution isn’t easy, especially if you’re working with a growing number of customers and cloud services. You’ve got to manage manual billing reconciliation, …

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Topics:Cloud billingMicrosoft CSP

by Mark Adams, on 25-Mar-2020 10:34:19

In November 2019, Microsoft announced its new Azure commerce experience, changing the Azure pricing and billing model, and the way Microsoft remunerates CSPs. Microsoft Makes a Move to Standardize Azure …

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Topics:Microsoft CSP

by Karen Turtle, on 07-Oct-2019 10:21:16

Managing billing and delivering cost transparency for Microsoft Azure is a huge challenge if you don’t have a customized automation solution on hand to help. This is because Microsoft Azure …

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Topics:Cloud billingMicrosoft CSP