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by Mark Adams, on 25-Mar-2020 10:34:19

In November 2019, Microsoft announced its new Azure commerce experience, changing the Azure pricing and billing model, and the way Microsoft remunerates CSPs. Microsoft Makes a Move to Standardize Azure …

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Topics:Microsoft CSP

by Karen Turtle, on 24-Mar-2020 17:42:36

The end of ownership is becoming increasingly plausible as the consumption of subscriptions accelerates. Some thought that subscription fatigue would set in, but on the contrary. According to a survey conducted …

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Topics:Subscription management

by Karen Turtle, on 16-Mar-2020 14:11:19

It can cost five times more to acquire a new customer than to keep an existing one. And, if you increase your customer retention rate by just 5%, your business …

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Topics:Cloud managementIT Provider

by Dyfed Wallis, on 26-Feb-2020 16:04:32

Managing Microsoft billing without a dedicated automation solution isn’t easy, especially if you’re working with a growing number of customers and cloud services. You’ve got to manage manual billing reconciliation, …

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Topics:Cloud billingMicrosoft CSP

by Dyfed Wallis, on 19-Feb-2020 09:52:13

How optimized is your CSP integration with Microsoft's portals, and why is this such an important question for CSPs to ask? If you're currently battling to reconcile Microsoft billing, and …

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Topics:Cloud billingSubscription managementMicrosoft CSP

by Dyfed Wallis, on 06-Feb-2020 10:51:27

There is a common misconception that self-service is about providing customers with an online marketplace to buy new products. However, the prospect of buying any new IT without CSP guidance …

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Topics:Microsoft CSPSelf-Service

by Karen Turtle, on 22-Jan-2020 12:04:35

Managing cloud billing shouldn’t be a complicated affair, and it certainly shouldn’t be eating up significant amounts of your team’s time. Cloudmore’s billing automation solution helps your managed IT services …

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Topics:Cloud billingManaged Service Provider

by Karen Turtle, on 17-Jan-2020 09:31:37

How do you balance meeting your customer’s unique and complex IT infrastructure needs with convenient, efficient, and seamless service delivery and support? Here, we explore how a self-service portal, built with MSPs top of mind, can help you to streamline your business processes and optimize your customer’s all-round experience and relationship with your company …

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Topics:Managed Service ProviderSelf-Service

by Karen Turtle, on 20-Dec-2019 10:10:37

You are nearly twice as likely to exceed your top business goals by a significant margin if you take a cross-team approach that puts the customer at the center of …

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Topics:Managed Service ProviderSelf-Service

by Karen Turtle, on 13-Dec-2019 16:42:17

Many MSPs are relying on existing business systems and processes to manage a recurring revenue model that has its own distinct and increasingly complex set of rules as cloud subscriptions become ever more flexible and varied. Making your current systems work by adding manual processes to …

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Topics:Cloud billingManaged Service Provider

by Karen Turtle, on 09-Dec-2019 15:48:46

The customer relationship is changing rapidly across the IT channel as the demand for public cloud computing and SaaS subscriptions overtakes the demand for hardware and software licensing. As a result, …

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Topics:Cloud billingManaged Service Provider

by Karen Turtle, on 03-Dec-2019 09:38:32

Managing billing used to be a lot easier before the arrival of cloud computing. There were no variable recurring charges, you didn’t have to account for cloud resources by the …

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Topics:Cloud billingManaged Service Provider

by Karen Turtle, on 17-Oct-2019 13:11:21

How can you be sure that you’ve chosen the optimal CSP automation solution to help you run your business? When looking for a platform, most Microsoft Cloud Solution Providers (CSPs) …

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Topics:Microsoft CSP

by Karen Turtle, on 07-Oct-2019 10:21:16

Managing billing and delivering cost transparency for Microsoft Azure is a huge challenge if you don’t have a customized automation solution on hand to help. This is because Microsoft Azure …

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Topics:Cloud billingMicrosoft CSP

by Louise Kearney, on 03-Oct-2019 15:56:50

Every customer wants to be reassured that the company and product they’ve signed up to will provide a good return on their investment. And no customer wants to be left …

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Topics:Cloudmore onboarding

by Karen Turtle, on 25-Sep-2019 15:29:55

“Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources[…] that can be rapidly provisioned and released with minimal management effort …

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Topics:Microsoft CSPSelf-Service

by Karen Turtle, on 17-Sep-2019 14:14:17

Most Microsoft Cloud Solution Providers (CSPs) hit a point where a distinct set of manual processes begin to frustrate business growth. It then becomes a question of — do we …

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Topics:Microsoft CSP

by Karen Turtle, on 09-Sep-2019 12:16:22

Office 365 is the most widely used cloud service by user count. More than half of organizations around the world currently deploy Office 365. Microsoft expects this uptake to rise 66% …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 04-Sep-2019 09:58:47

Office 365 and its complicated billing rules was the first line of cloud services to disturb the balance of operational processes for IT resellers. Until this point, traditional licensing and …

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Topics:Microsoft CSP

by Karen Turtle, on 02-Sep-2019 09:48:01

Nearly 100% of the 1600 global managed service providers (MSPs) that Datto surveyed say that now is a good time to be in their industry. The prognosis certainly is good …

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Topics:Managed Service Provider

by Karen Turtle, on 30-Aug-2019 09:34:21

In the Microsoft Cloud Solution Provider (CSP) world, it’s not unusual for invoices to be missed and for costs not to reconcile. These errors are often a result of the …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 14-Aug-2019 12:50:37

How many billing errors has your CSP business detected in the last year? It could be missed renewals, an unsent invoice, incorrect usage metering, or under billing. Billing errors can …

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Topics:Microsoft CSP

by Karen Turtle, on 08-Aug-2019 11:22:25

Cloud adoption is continuing to grow at a strong and steady pace, pushing cloud revenues sky high. Microsoft, the second biggest cloud service provider after Amazon, has grown its cloud revenue 39% year-over-year, to make US$11 billion in the June-ending 2019 quarter This …

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Topics:Cloud billingMicrosoft CSP

by Karen Turtle, on 05-Jul-2019 11:36:46

Working out how your product or service will translate into a recurring revenue model is an important first step in making the transition to a subscription-based business model. You have …

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Topics:Subscription management

by Karen Turtle, on 03-Jul-2019 09:38:31

Cloud service providers (CSPs) are companies that specialize in delivering some, or multiple components of cloud computing —usually software-as-a-service, infrastructure-as-a-service, or platform-as a-service — to their customers. CSPs typically partner with …

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by Karen Turtle, on 14-Jun-2019 11:08:19

Subscriptions are becoming ubiquitous, to the extent that probably everyone reading this first line (and their families) are signed up to at least one subscription service. Businesses love subscriptions because …

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by Karen Turtle, on 04-Jun-2019 13:42:09

The subscription model is in vogue, and this is no fleeting craze. Global research and advisory firm Gartner estimates that three in four organizations selling direct to consumers will offer subscription …

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Topics:Subscription management

by Karen Turtle, on 20-May-2019 16:47:01

Enterprise Resource Planning (ERP) systems were all the rage back in the 1990s, replacing tired, disjointed back-office systems with a single shiny unified suite for sales, purchasing, accounting, human resources, …

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Topics:Subscription management

by Karen Turtle, on 13-May-2019 17:31:47

Microsoft is widely recognized as one of the ‘big three’ leaders in cloud computing, and the corporation’s Azure service is one of the largest and fastest growing public clouds on the …

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Topics:Microsoft CSP

by Karen Turtle, on 08-May-2019 11:09:27

Next year all new entrants to the software market and 80% of historical vendors will offer subscription-based business models reports global research and advisory firm, Gartner. This change reflects a …

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Topics:Cloud management